Return / Repair Policy

Last updated March 21, 2026


Thank you for your purchase, and we hope you are happy with it.

RETURNS

Alas, we do not deal with returns. Due to the nature of the shop, all products are sold as is.

That said, depending on the item in question, exceptions can be made.

REPAIR PROCESS

My jewelry is made to last, but sometimes, the general handling of the objects can lead to wear and sometimes breakage. That said, we do have a repair policy, in which if the broken jewelry is brought to us, will be repaired for a $20 mailing fee as the shipping charge.

Please contact us at 956-990-1241 for additional information.

Please note, you will be responsible for all shipping charges. We strongly recommend that you use a trackable method to mail your return.

After receiving your object and inspecting the condition of your item, we will try our best to bring it to its proper state. Please allow at least five business days from the moment we receive your item so we may repair it.

For all local purchases in Cameron county (Harlingen to Brownsville to South Padre Island), please contact me at the number above so we can work out an in-person repair session.

EXCEPTIONS

For obvious reasons, all knitting and crochet PDF patterns cannot be refunded or returned. All items made from these patterns can be resold with proper credit.

For any sales made through a third-party seller, please contact them for their policies.

QUESTIONS

If you have any questions, please contact us at:

965-990-1241

admin@thecraftymoose.site